Frequently Asked Question
Got questions about your pool? You’re not alone. Below are the most common questions we hear from pool owners across Charlotte, Mint Hill, Weddington, and the surrounding areas — with honest, straightforward answers from our team
Common Questions we get
We proudly serve pool owners throughout the greater Charlotte, NC metro area, including Mint Hill, Indian Trail, Matthews, South Park, Weddington, Waxhaw, Huntersville, Davidson, Mooresville, and Cornelius. If you're within about 30 miles of Charlotte and you have a pool, we can help.
Yes. We understand that a pool leak doesn't wait for business hours — and neither do we. If you have an active leak causing damage or significant water loss, call us at (704) 985-2234 and we'll do our best to get a technician out to you as soon as possible, even after hours.
For routine leak detection and maintenance, we typically schedule within a few days. For emergencies — active leaks, equipment failures, or safety concerns — we prioritize same-day or next-day service. Call us and we'll work with your schedule.
We provide estimates over the phone for most leak detection jobs. For repairs, we need to see the job in person to give you an accurate price. There's never a high-pressure sales pitch — just honest assessments and fair pricing.
Just call (704) 985-2234. Tell us what you're experiencing, and we'll get you on the schedule. We'll ask about your pool type, size, and any symptoms you've noticed so our technician arrives fully prepared.
Never. Every leak detection is performed by our own trained, in-house technicians. Many pool companies in Charlotte subcontract this work to third parties, which means less accountability and less expertise. When you call Precision Pool & Leak Detection, you're getting the real deal — our team, our equipment, our guarantee.
Pool Owners Trust Our leak results
We pride ourselves on prestigious service and high-quality care. Don’t just take our word for it. See why we are Charlotte’s 5-star choice for pool integrity
Pool Owner - Charlotte
"Excellent maintenance service. My pool has never looked clearer, and I love the peace of mind knowing it's in expert hands."
Pool Owner - waxhaw
"Very honest company. They stand by their 'no leak, no pay' rule. They were fast, clean, and extremely knowledgeable."
Pool owner - Hunterville
Any More Questions?
Pool Repair
We handle minor repairs including patching leaks in the pool shell, replacing fittings and gaskets, fixing skimmers, repairing light fixtures, and addressing minor plumbing issues. For major structural repairs, replastering, or full remodeling, we work closely with our sister company who specializes in large-scale pool renovation. Either way, you'll get the same commitment to quality.
In many cases, yes. Simple repairs like patching a crack in the shell or replacing a failed gasket can often be done on the spot after leak detection. More involved repairs — like underground plumbing — may require a separate appointment and a written estimate. We'll always explain your options before any work begins.
It depends entirely on what's leaking and where. A simple patch on a pool shell might cost as little as $35–$100, while an underground plumbing repair is a bigger job. We'll give you a clear estimate after the leak detection, and you're always free to get other bids before committing to the repair.
Pool Maintenance
For most Charlotte-area pools, weekly service during the swimming season (March through October) keeps your water balanced, your equipment running efficiently, and your pool looking great. During the off-season, bi-weekly or monthly visits are usually sufficient. We tailor every maintenance plan to your pool's specific needs.
Our standard maintenance includes skimming debris, brushing walls and tile, vacuuming, emptying pump and skimmer baskets, testing and balancing water chemistry, inspecting equipment, and checking water levels. We also keep an eye out for early signs of leaks, staining, or equipment wear — so small issues get caught before they become expensive problems. Check out our Pool Maintenance page for details.
Charlotte's mild winters mean you typically don't need a full winterization like northern states, but you still need to protect your investment. We lower the water level, balance the chemistry, add winterizing chemicals, and ensure your equipment is protected from any freezing temperatures. We handle this as part of our seasonal maintenance plans.
Cloudy water usually means your filtration system isn't running long enough, your filter needs cleaning or replacing, or your water chemistry is out of balance — especially pH and alkalinity. It can also indicate early-stage algae growth. Rather than dumping more chemicals in, have a professional test your water and inspect your filtration system.
Pool Leak Detection
A good rule of thumb: pools naturally lose about ¼ inch of water per day to evaporation, depending on heat, humidity, and wind. If you're losing more than 1 inch per week, you likely have a leak. The easiest DIY test is the bucket test — fill a bucket with pool water, set it on your top step, mark both water levels, and wait 24 hours. If the pool drops more than the bucket, it's time to call us.
Place a bucket filled with pool water on your pool's top step so the water inside and outside the bucket is at the same level. Mark both levels with tape or a marker and wait 24 hours. If the pool water drops more than the bucket water, your pool is leaking — not just evaporating. It's a simple first step before calling in the pros.
We use a combination of electronic listening equipment, pressure testing on your plumbing lines, and dye testing to pinpoint exactly where water is escaping. If the leak is in the pool shell, our technician may need to get in the water and inspect visually. Every test is performed in-house by our own trained technicians — we never subcontract leak detection to a third party. Learn more on our [Pool Leak Detection](/pool-leak-detection) page.
Yes. Our technicians have the equipment and training to locate even small leaks underwater in your pool or spa. Whether it's a crack in the plaster, a failing fitting, or a tear in a vinyl liner, we can find it while the pool is full.
Most pool leak detections take between 1.5 and 3 hours, depending on the size and complexity of your pool. Pools with spas, water features, or in-floor cleaning systems may take longer. In rare cases, we may need a follow-up visit — but we'll always keep you informed.
No. We perform leak detection with the pool full. Draining your pool is actually risky — it can cause structural damage, especially with fiberglass and vinyl liner pools. Leave the water in and let us do our thing.
Then you don't pay. That's our guarantee: if we don't find a leak, you don't pay. We're confident in our equipment and expertise, and we think that's only fair. No one should pay for a service that doesn't deliver results.
Absolutely. If the leak is on the return side of your plumbing (after the pump), the pump can run perfectly normally while water steadily escapes underground. That's why professional pressure testing of your lines is so important — you can't always see or hear a plumbing leak.
Fix it. Even a small leak can waste thousands of gallons of water per month, spike your water bill, erode the soil around your pool, and eventually cause structural damage to your deck or pool shell. A small repair now prevents a major problem later.
If your pool loses water with the pump off, the leak is likely in the pool shell itself — a crack in the plaster, a failed fitting around the light, skimmer, or return jets, or a separation at the tile line. Dye testing around these areas is one of the first things we check.
If your pool loses water with the pump off, the leak is likely in the pool shell itself — a crack in the plaster, a failed fitting around the light, skimmer, or return jets, or a separation at the tile line. Dye testing around these areas is one of the first things we check.
Still Have Questions? We're Here to Help.
If you didn’t find your answer above, give us a call at (704) 985-2234. Whether you think your pool has a leak, you need reliable maintenance, or you just want a professional opinion — we’re happy to talk it through. No pressure, no obligation.
Remember: If we don’t find a leak, you don’t pay. That’s our promise to every pool owner in Charlotte.
"David and his team are true professionals. They found a leak that two other companies missed, saving me hundreds on my monthly water bill. Highly recommend!"